Terms of Service

• You must be at least the age of majority where you live, or use Pet10x with a parent or guardian's permission.
• Building managers must be authorised by the building, strata corporation or property manager they act for.
• Businesses and clinics must be lawfully operating, and a clinic must hold the licences its work requires. A business stays out of owner search until Pet10x reviews it.

• Give accurate information, including your unit and your pets' details, and keep it up to date.
• Keep your password to yourself. You are responsible for what happens under your account.
• Tell us at once if you think someone else has used your account.
• We may suspend or close an account that breaks these terms or puts others at risk.

Do not use Pet10x to:

• file false or malicious incident reports, or harass, threaten or discriminate against anyone;
• upload content you do not have the right to share, or another person's personal information without a lawful reason;
• impersonate a person, a building or a business, or misrepresent a pet's records or a document;
• try to reach data your role does not allow, interfere with the service, or scrape it;
• break any law, including animal welfare and privacy law.

You own what you post — pet records, photos, reports, community posts and reviews. You give Pet10x a licence to store, display and process it to provide the service: for example to show your pet's records to your building's managers, or a community post to your neighbours. The licence ends when the content or your account is deleted, except for content we must keep as described in the Privacy Policy (such as evidence on a submitted incident report). You are responsible for what you post, and we may remove content that breaks these terms.

The AI assistant is not a veterinarian.It gives general information and helps you decide when to call one. It does not diagnose, prescribe or replace an examination, and its answers can be wrong. Always follow your veterinarian's advice.

Pet10x is not an emergency service. In an emergency, call your vet, an emergency veterinary hospital or 911. Do not wait for an answer in the app. The emergency directory and QR codes help first responders but are not a life-safety system.

Bylaw decisions belong to your building.Building rules, compliance requirements, warnings, fines, disputes and accommodation decisions are made by your building's managers or strata corporation. Pet10x provides the tools; it does not make, review or enforce those decisions and is not a party to them. Pet10x is not legal advice.

Businesses and clinics are independent.Pet businesses and veterinary clinics on Pet10x are independent of us. They are responsible for their services, prices, bookings and advice. A “verified” badge means Pet10x reviewed the business's details; it is not an endorsement or a guarantee of its work.

City reports. Pet10x does not file reports with any municipality. A city report records what you saw and shows who to contact.

Pet10x is provided “as is” and “as available”. To the extent the law allows, we do not promise that it will be uninterrupted, error-free or fit for a particular purpose.

To the extent the law allows, Pet10x and Park10x Services Inc. are not liable for indirect, incidental, special or consequential losses, or for loss of data, arising from your use of Pet10x; for decisions made by buildings, managers, businesses or clinics; or for the content other users post. Our total liability for any claim relating to Pet10x is limited to the greater of the amount you paid us in the 12 months before the claim and CAD $100. Nothing in these terms limits liability that cannot be limited by law.

We may change these terms. When we do, we will update the date at the top, and if a change is material we will tell you in the app or by email before it takes effect. You can stop using Pet10x and delete your account at any time from Profile › Privacy & data.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. You and Pet10x agree to the jurisdiction of the courts of British Columbia.

Questions about these terms: support@pet10x.com.