Help & FAQ

Open the app, choose Sign up, and enter your name, email and a password. We email you a 6-digit code; your account is created once you enter it. The code lasts 15 minutes and you can ask for a new one after a minute.

Enter the building code from your property management. Your request goes to the building's managers, who approve it. Your pets stay yours either way.

Add a pet from Home, then open it to add vaccinations, documents (licence, insurance, vet records) and emergency contacts. Your building's managers approve uploaded documents, or tell you why one was not accepted.

It answers general questions about your pet using its records, and helps you decide when to see a vet. It is not a veterinarian and cannot diagnose. In an emergency, call your vet — do not wait for an answer.

In Profile › My vets & sharing, find a verified clinic and share a pet's records with it. You can stop sharing at any time. At reception, you can also read out a one-time desk code.

Open Profile › Violations & Fines to see the case, the reason, and the deadline to contest it. Fines are not paid in Pet10x; the case explains how your building takes payment. Decisions are your building's, not Pet10x's.

Profile › Accommodation Requests. Choose the request type, attach your supporting letter, and send it. Your building's managers decide it.

Use Report incident on the report page. You don't need an account. You can attach photos, and report an animal to the city as well.

Open the pet and choose Remove pet. A pet that has passed away moves to your In memory list.

Profile › Privacy & data has Export my data and Delete account. See the Privacy Policy for what each covers.

Pet10x invites building managers by email. Sign in from the manager page with the account you were invited on.

Give them your building code. Their requests appear for you to approve.

Uploaded documents wait for your review. Approve them, or reject with a reason the resident will see.

Open a case from an incident or the violations list. The ladder starts with a warning unless your building allows a direct fine (Settings › Pet Bylaws & Policies). Residents can contest within the deadline; you record settlement in the case view.

Settings has Pet Bylaws & Policies (the requirements compliance is checked against), House Rules (written notices), and Emergency QR Code, where you issue and revoke the code first responders scan.

Sign up at Pet10x for Business with your business name, category and email. We email you a code to confirm the address. New businesses are reviewed by Pet10x before they appear in owner search.

Your storefront and services, bookings, promotions, earnings and reviews. Payments are recorded in the app; real payouts are not connected yet.

Sign in at the clinic console and register your practice. You can run your calendar, customers, reminders, shop and billing straight away.

Registered practices manage their own data. Listed practices also appear in owner search and take online bookings. Verified practices can also receive records owners share, send records back, and use emergency access. Pet10x sets the level after review.

Practice owners and managers see a Request verification button in the console while the practice is not verified. Pet10x reviews the request; if it is not approved, the reason is shown on the same banner.